Return Policy
Effective Date: June 13, 2026
Thank you for shopping at Darlin' Dogs! We design and craft our products to ensure your pup lives their best, most stylish lifestyle. Because we know that sizing and fit can sometimes be tricky, we want to make our return and exchange process as simple and seamless as possible.
1. 30-Day Return Window
We offer a 30-day return policy. You have 30 days from the date your tracking link marks the package as delivered to request a return or an exchange. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility Criteria for Returns
To be eligible for a return or exchange, your item must meet the following strict conditions to ensure the health and safety of all our pet customers:
- The item must be unused, unwashed, and in the exact same condition that you received it.
- The item must be completely free of pet hair, odor, dirt, or signs of wear.
- The item must be returned in its original packaging with all product tags still attached.
Note: We reserve the right to inspect all returned items and reject returns that do not meet these criteria. Rejected items will be sent back to the customer at their expense.
3. Non-Returnable & Final Sale Items
Certain types of items cannot be returned due to hygiene and customization constraints:
- Customized or Personalized Items: Any items custom-made to specific measurements or personalized with names or embroidery cannot be returned or exchanged.
- Sale / Clearance Items: Only regular-priced items may be refunded. All items purchased on clearance, closeout, or marked as "Final Sale" cannot be returned.
- Gift Cards: Digital and physical gift cards are entirely non-refundable.
4. The Return Process
To initiate a return or exchange, please follow these steps:
-
Email our customer service team at hello@darlindogs.com with your order number and the reason for the return.
-
If your return is approved, we will issue you a Return Merchandise Authorization (RMA) number along with detailed instructions on where to send your package.
-
Securely pack the item in its original packaging and clearly write the RMA number on the outside of the box.
Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Refunds and Processing
Once your return is received and inspected by our team, we will send you an email notifying you that we have received your item. We will also notify you of the approval or rejection of your refund based on item condition.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.). Please allow 5 to 10 business days for your bank or financial institution to officially post the refund to your account.
6. Damaged, Defective, or Incorrect Items
We take immense pride in our craftsmanship. If you receive an item that is defective, damaged during transit, or if you received the wrong item entirely, please contact us within 48 hours of delivery. Email us with your order number and clear photos of the issue. We will swiftly send out a replacement or issue a full refund, covering all associated shipping costs.
